REFUND & CANCELLATION POLICY

Refunds and cancellations.

Last updated: 9 September 2026. This policy explains the current approach to cancellations and refunds. It should be read with any written proposal or engagement agreement provided for paid work.

1. Before paid work begins

For any paid Audit or consultancy engagement, scope, fee, payment timing, cancellation terms and any approved third-party costs will be confirmed in writing before work begins.

2. Business clients

Commercial Growth is intended primarily for business clients. For B2B engagements, the written engagement terms agreed with the client take priority. Unless a written agreement says otherwise:

• fees for work not yet performed may be refundable if an engagement is cancelled before work begins;
• fees fairly attributable to work already completed are not ordinarily refundable merely because the client changes their mind or a hoped-for commercial result is not achieved;
• pre-approved, non-recoverable third-party costs may be deducted where they have already been incurred for the engagement;
• if Commercial Growth cancels an engagement and cannot provide an agreed replacement date or alternative, amounts paid for work that will not be performed will be refunded.

3. If consumer law applies

If Commercial Growth ever accepts a client who is acting as a consumer rather than for business purposes, statutory consumer rights apply. For many distance service contracts, Irish law provides a 14-day cancellation period. If the consumer expressly asks for services to begin during that period, they may be required to pay a proportionate amount for services supplied before cancellation; if the service has been fully supplied after the required express consent and acknowledgement, the statutory cancellation right may be lost. Any mandatory statutory rights take priority over this policy.

4. Quality concerns

If you believe agreed services were not delivered in accordance with the written scope, contact Commercial Growth promptly at lauraqbusiness@gmail.com. The issue will be reviewed against the agreed scope and applicable law. This policy does not limit remedies that cannot lawfully be excluded.

5. Processing refunds

Where a refund is due, the method and timing will be confirmed in writing. Refunds will normally be returned using the original payment method where reasonably possible.

6. Future online checkout

If online payment or automated booking is added later, this policy and the website checkout disclosures must be reviewed before that feature goes live.